<aside> <img src="/icons/repeat_blue.svg" alt="/icons/repeat_blue.svg" width="40px" /> The 9 Writing Center Student Managers respond to day-of schedule changes each morning before operations begin based on who’s scheduled below!
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The two Operations Student Managers are responsible for determining a quarterly schedule for Student Manager On Call (SMOC) based on the SMOC availability survey (Google Form) that’s made and sent at the end of each quarter. Because OSMs are the primary people to handle schedule change requests, they will be the primary SMOCs throughout the week. Based on the survey, other SMs will be scheduled as the primary SMOC and/or backup SMOC. Ultimately, it is important for the OSMs to determine a schedule that works best for all SMs and is agreed upon as fair.
Every Monday of a new week, the Primary SMOC will send a “Week of [date] SMOC Clock-in” message to the #smac Slack channel and reply to it with a “clocking in” message to begin a thread.
The thread creator will PIN this thread for the week until the next week’s Monday Primary SMOC replaces it. The Backup SMOC should also check to make sure this message and thread has been sent and created (nothing needs to be sent or said by the Backup SMOC unless the thread is not there).
<aside> 📌 Thread Message Example:
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Continuing from previous quarters, these morning shifts begin an hour before the Writing Center opens for the day in LPC and end 30 minutes after operations have begun (see scheduled times above). We expect these final 30 minutes to be flexible and are primarily there to catch some of the LOOP requests that may arise.
In the case that a Student Manager themselves needs to call out, they should notify the listed backup SM to takeover. As a failsafe, if the backup SM notices there is not a “clocking in” message in the SM channel, they can reach out or assume they are now on call for that morning. Ideally, they would be given >24 hours notice, but the backup SM is usually already working that day, and might just need to be available a little earlier than usual. If you need extra support, feel free to tag the Admin on Call.
All tutors will use the schedule change request form to notify SMAC about changes to their schedule, large and small. Any request marked “Urgent”, meaning it affects the next 24 hours of operations, will be sent to the #smac channel in Slack. All other requests will be sent to #scheduling and will be handled by the OSMs in a timely manner.
<aside> 📌 Student Managers can manage their own personal schedule changes as long as they document them with a schedule change request.
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Initiate Resolution**
When an urgent request comes to the SMAC channel, emoji-react to the message to indicate that you’ve begun resolving this change.
