Receptionists are an essential job role within the Writing Center, helping run the day-to-day operations.

✨ Principal Duties & Responsibilities

• Welcoming and helping Writing Center Tutors, writers, and other visitors
• Maintaining a respectful and productive office environment
• Opening and closing the office
• Communicating with other receptionists
• Communicating with writers
• Using WCOnline, Slack, Notion, and other Writing Center resources with proficiency and explaining their use to others
• Reviewing and sending out written feedback along with their corresponding letters
• Filing and archiving emails
• Responding to Chat with a Tutor messages as they arrive, or delegate other receptionists to respond if needed
• Inputing and updating Written Feedback Appointments in the “Reception Table” Notion
• Completing other tasks as assigned

🏆 Position Qualifications

Receptionists are selected each quarter based on their demonstrated responsibility, enthusiasm, and scheduling availability. In addition to serving as model Writing Center staff and the front lines of quality assurance, receptionists serve as the first points of contact for writers.

• Receptionists report to Katie Brown.
• Receptionists receive training during their first shifts.

Receptionists should work with tutors to create a friendly and productive tutoring and working environment. Do your best to help tutors, writers, and other visitors to the Writing Center find answers to their questions.