2024-2025 & 2025-2026 OSM | Lucas H.

2024-2025 & 2025-2026 OSM | Jillian M.

As an Operations Student Manager (OSM), you work closely with the Associate Director for Operations Management and the other OSM to oversee day to day operations of the Writing Center offices.

In addition to the core work of managing student employee schedule changes and scheduling, training, and mentoring receptionists, you attend weekly Operations Team meetings, facilitate quarterly professional development Tutor Talk sessions, and coordinate Student Manager on Call (SMOC) shifts during regular Writing Center open hours each quarter.

✨ Principal Duties & Responsibilities

As a Student Manager, duties and responsibilities ebb and flow throughout each quarter and over the course of an academic year. We are committed to making sure your duties and responsibilities are realistic and manageable.

Coordinate creation and management of Writing Center schedule

• Collect tutor-availability and work request prior to every quarter/session we’re open for operations
• Organize tutoring, reception, and team work shifts
• Input shifts into WCOnline
• Collaborate with the other OSM to double check accuracy of WCOnline shifts

Monitor the schedule change request form to ensure adequate staffing for both Writing Center locations

• Collaborate with the Associate Director of Operations Management and the other OSM
• Inform other stakeholders when schedule change requests impact other programs, teams, or other scheduled work

Facilitate quarterly Tutor Talk sessions in collaboration with other student managers